Last updated: April 2026
Royalfeel ships within India only. Delivery timelines and charges are shown at checkout and may depend on your pincode and the items ordered.
Dispatch & delivery
- Orders are typically dispatched within the timeframe shown on the product or checkout page; service bookings follow the slot you select where applicable.
- Carriers may update tracking; delays due to weather, holidays, or remote locations can occur.
- Please ensure the delivery address and phone number are accurate. Re-delivery or address correction charges may apply if a shipment is returned due to incorrect details.
Inspection
We encourage you to inspect packages on delivery. If the outer packaging is damaged, note it with the delivery partner when possible and contact us promptly with photos.
Returns & exchanges
- Defective or wrong items: contact us within 48 hours of delivery with your order ID and clear photos. We will arrange replacement, repair, or refund as applicable under consumer law and our policy at the time.
- Change of mind: where eligible under our published policy and product category (for example sealed bedding may be excluded for hygiene), unused items in original packaging may be returned within the return window stated at purchase. Return shipping may be borne by the customer unless we confirm otherwise.
Refunds, when approved, are processed to the original payment method or store credit as communicated during the return process.
Grievances
If you are not satisfied with how a shipping or return issue was handled, please escalate using the page with your order ID.
