Last updated: April 2026
This page summarises how order cancellation and refunds work for Royalfeel purchases. It is for general guidance; your order confirmation and checkout screens may include additional specifics.
If you cancel an order before it is dispatched or confirmed for fulfilment, we will refund the amount paid (or the eligible portion) using the same payment channel where technically possible, subject to any payment-provider timelines.
Once an order has left our warehouse or a service visit is confirmed, standard shipping & returns and service terms apply. Cancellation may not be possible; you may instead request return or rescheduling where eligible.
If a payment does not complete, no charge should apply. If you see a pending authorisation, it usually reverses automatically per your bank or card issuer.
Approved refunds are initiated from our side without undue delay; posting to your account can take 5–10 business days (or longer for some banks and wallets) after initiation.
Nothing here limits your statutory rights as a consumer under applicable Indian law, including the Consumer Protection Act, 2019, where it applies to your transaction.
Questions about a specific order? Use Contact with your order ID.
